Experience, Skills & Training
- Certifications and Clearances
- Air Force Civilian Service
- Secret Clearance
- CompTIA
- A+ Certification
- Security+ Certification
- Air Force Civilian Service
- Customer Service Experience
- Provided Multi-Level Customer Service Technical Support to over 20 departments and a medium sized business through phone, email, remote desktop and in person.
- Acted as an Administrator for:
- VMWare 6.7
- Microsoft Active Directory
- Barracuda Email Security Gateway
- Axis Camera Station
- Mitel Connect Director VOIP
- Duo Helpdesk Administrator
- Participated in large and small project management tasks both as a team and solo.
- Ran new ethernet cable, crimped both ends with RJ45 jacks and ensured internet connectivity
- Researched complex problems and found resolutions through internet research and technical documents.
- Wrote basic technical documents to assist team members with common issues and their resolution.
- Set up, took down and maintained desktop workstations.
- Performed daily checks on company departments to ensure their information technology business needs were being met and to resolve any concerns.
- PC Building