Experience, Skills & Training

  • Certifications and Clearances
    • Air Force Civilian Service
      • Secret Clearance
    • CompTIA
      • A+ Certification
      • Security+ Certification
  • Customer Service Experience
    • Provided Multi-Level Customer Service Technical Support to over 20 departments and a medium sized business through phone, email, remote desktop and in person. 
  • Acted as an Administrator for:
    • VMWare 6.7
    • Microsoft Active Directory
    • Barracuda Email Security Gateway
    • Axis Camera Station
    • Mitel Connect Director VOIP
    • Duo Helpdesk Administrator
  • Participated in large and small project management tasks both as a team and solo. 
  • Ran new ethernet cable, crimped both ends with RJ45 jacks and ensured internet connectivity
  • Researched complex problems and found resolutions through internet research and technical documents.
  • Wrote basic technical documents to assist team members with common issues and their resolution.
  • Set up, took down and maintained desktop workstations. 
  • Performed daily checks on company departments to ensure their information technology business needs were being met and to resolve any concerns. 
  • PC Building